Effective date: 12 November 2026

These Terms of Service ("Terms") govern your use of https://monyetlaproject.co.za and the related online registration, payment, student card, Saturday School attendance and online learning services (the "Service") provided by MONYETLA BURSARY PROJECT NPC. By registering a learner, creating an account, paying a fee or otherwise using the Service you agree to these Terms. If you do not agree, please do not use the Service.

1. Supplier information (ECTA section 43)

2. About the Service

Monyetla Bursary Project provides free and low-cost extra classes ("Saturday School") for school learners, mainly matric (Grade 12) and, when opened, Grade 11 learners, on Saturdays at UFS South Campus, together with free online lessons and learning material. Through the Service you can:

• register a learner for the 2027 intake and receive a student number and digital student card;
• pay the annual registration fee online through Payfast, or apply for a fee waiver;
• check in at the Saturday gate using a QR code on the student card;
• access recorded lessons, question papers, answer books and marking guidelines organised by Grade and subject.

3. Who may use the Service

3.1 The Service is intended for learners, their parents or guardians, schools, sponsors and staff of Monyetla.

3.2 Learners under 18 may be registered only by, or with the documented consent of, a parent or legal guardian. By registering a learner, you confirm that you are that learner's parent or legal guardian, or that you have their authority, and that you accept these Terms and our Privacy Policy on the learner's behalf.

3.3 You must give accurate, complete and current information. Registering with false information (for example another person's ID number) may lead to rejection or cancellation of the registration without refund where the law allows.

3.4 Registration is subject to availability of places and to Monyetla's admission criteria for the programme. Payment of the fee does not guarantee a place if the information provided is false or the programme is full; see section 10 for refunds.

4. Accounts and sign-in

4.1 You may create an account with an email address and password or, if offered, with Sign in with Google. If you use Google sign-in, Monyetla receives only the limited information described in section 7 of our Privacy Policy.

4.2 You are responsible for keeping your login details confidential and for everything done through your account. Tell us promptly if you think your account has been compromised.

4.3 A learner's student card and QR code are personal. They may not be copied, shared or used by anyone else.

5. Fees and pricing

5.1 The registration fee for the 2027 Saturday School is R400.00 (four hundred rand) per learner per year.

5.2 All prices are in South African Rand (ZAR) and are displayed on the registration and checkout pages before you pay. The price you see at checkout is the full price payable; there are no hidden costs. The fee covers Saturday School classes for the registration year, the student number and digital student card, and access to the online lessons. A replacement physical card, if you ask for one, may carry a reasonable replacement fee that is shown to you before you pay.

5.3 Monyetla may change fees for future registration years. A change will not affect a fee already paid for the current year.

5.4 Learners who cannot afford the fee may apply for a fee waiver (section 8).

6. Payments (Payfast)

6.1 Online payments are processed by Payfast (PayFast (Pty) Ltd, a Network International company), a payment service provider in South Africa. Depending on what Payfast offers at the time, you may be able to pay by Visa or Mastercard credit or debit card, instant EFT, SnapScan or Zapper, or 1Voucher. By paying you also agree to Payfast's terms and privacy policy.

6.2 Card and bank details are entered only on Payfast's secure pages. Monyetla does not see, receive or store your card number, CVV or banking credentials. We keep customer details (such as the learner's name) separately from payment details. Payfast is PCI-DSS compliant and uses encryption to protect transactions.

6.3 A payment is complete when Payfast confirms it to us. If your bank debited you but the Service shows "pending" or "failed", contact us with your Payfast payment reference and we will investigate. If you paid twice for the same learner, we will refund the duplicate payment.

6.4 The Service is offered to customers in South Africa and all payments are in ZAR. Bank charges, if any, are for your account.

7. Student number, card and gate check-in

7.1 After your payment is confirmed (or your fee waiver is approved) the learner is issued a student number (format MBP-2027-XXXX) and a digital student card with a QR code. Monyetla may also print a physical card, which is collected from the Monyetla help desk at UFS South Campus on a Saturday.

7.2 At Saturday School, gate staff scan the QR code (or enter the student number) to confirm registration and record attendance. The gate screen will show whether the learner is registered, has already been scanned, or is not registered. Attendance records may be used for safety, bursary eligibility and sponsor reporting, as set out in our Privacy Policy.

7.3 Learners who are not registered, or who cannot be verified, may be referred to the help desk and may be refused entry to the venue.

8. Fee waivers and bursaries

8.1 A learner who cannot afford the registration fee may apply for a fee waiver through the Service (or enter a valid school or partner voucher code if offered).

8.2 Monyetla decides fee waiver applications, normally within 10 business days, and its decision is final but may be reviewed if you provide new information. An approved waiver gives the learner free (R0.00) registration for that registration year, with the same student number, card and access as a fee-paying learner.

8.3 Applications are handled confidentially. Misrepresenting your circumstances to obtain a waiver may lead to the waiver being withdrawn.

8.4 "Bursary" in the name of the programme does not mean a cash bursary or guaranteed funding. Any scholarship, bursary or sponsor benefit is subject to the separate criteria of Monyetla and the sponsor.

9. Delivery and fulfilment

9.1 The Service is digital and in-person; no physical goods are shipped. After successful payment (or an approved waiver):

• the student number and digital student card are made available immediately in your account and by email;
• access to the online lessons is activated immediately for the learner's Grade and subjects;
• Saturday School classes take place on Saturdays from about 08:00 to 13:00 at UFS South Campus; the 2027 calendar is published on the website;
• a physical student card, if issued, is collected from the help desk at UFS South Campus on a Saturday.

9.2 Class dates, venues and the timetable may change because of weather, load-shedding, public health, university restrictions or other circumstances beyond our control. Where possible we will give notice by email, SMS or on the website, and recorded lessons will usually be made available online.

10. Cancellation and refunds

No refunds, except where the law requires them. Once a registration fee has been paid it is not refundable, except in the cases below, which reflect rights that South African law gives you and that these Terms cannot take away. This section is Monyetla's refund and cancellation policy under the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").

10.1 7-day cooling-off (ECTA section 44). If you are a natural person and you pay online, you may cancel without reason and without penalty within 7 days after the agreement is concluded (the date of payment), and we will refund all amounts paid within 30 days of cancellation. This right does not apply to a service that began with your consent before the 7 days end (ECTA section 42(2)). Registration is a service that begins immediately: at checkout you will be asked to confirm that you want your student number, digital student card and access to the online lessons to be activated immediately. If you give that confirmation, the Service begins immediately and the cooling-off right no longer applies. If you do not give it and the Service has not begun, the 7-day cooling-off right applies. To cancel under this clause, email monyetlabursaryproject@gmail.com with the learner's name, student number and Payfast reference.

10.2 Refunds the law requires. We will refund the fee, in full or in the proportion the law requires, where:

• we cannot provide the Service, for example because there is no place for the learner, we cancel or cannot provide Saturday School for the registration year, or we cannot supply within 30 days of the order (ECTA section 46);
• you were charged in error or paid twice for the same learner;
• we did not give you the supplier information or the chance to review and correct your order as ECTA section 43 requires, and you cancel within 14 days of receiving the Service;
• the Service was not provided with reasonable care and skill and you exercise your rights under section 54 of the CPA; or
• you cancel under section 17 of the CPA (cancellation of a fixed-term agreement on 20 business days' notice), in which case we may keep only a reasonable amount for services already provided and administration, and will refund the rest.

10.3 No refund in other cases. No refund is payable if, for example, you change your mind after the cooling-off period (or after you confirmed that the Service begins immediately), the learner does not attend or leaves the programme, the learner changes school or subjects, or access is suspended or ended under section 11 for a breach of these Terms or the Code of Conduct.

10.4 How refunds are paid. Refunds that are due are paid in ZAR to the original payment method through Payfast, within 30 days of the cancellation or of our confirming that a refund is due. Please allow a few business days for your bank to show it.

10.5 Fee waivers carry no payment and therefore no refund.

11. Code of conduct and acceptable use

11.1 All learners must follow the Monyetla Code of Conduct, which is shown and accepted on registration, and the rules of UFS South Campus while on the premises.

11.2 You may not: misuse the Service or try to gain unauthorised access to it or to other users' data; upload malicious code; copy, share or sell your student card or login; harass or abuse other users or staff; use the Service for unlawful purposes; or copy, record, redistribute or sell lessons or learning materials except for your own personal study.

11.3 Monyetla may refuse entry, suspend or end a learner's access if these Terms or the Code of Conduct are seriously or repeatedly breached, after giving a warning where reasonable. Whether any refund is due is dealt with in section 10.

12. Learning content and intellectual property

12.1 Lessons, worksheets, question papers, memoranda, videos, logos, software and website content belong to Monyetla, its teachers, sponsors or other licensors and are protected by copyright and other laws. Monyetla grants registered learners a personal, non-exclusive, non-transferable licence to view and download the materials for their own study.

12.2 Recorded lessons are educational support and do not replace the learner's school teacher or the official curriculum. Monyetla does not guarantee any examination result or university or bursary admission.

12.3 Third-party content, such as embedded YouTube videos, is subject to the third party's terms.

13. Privacy and personal information

Our collection and use of personal information, including special rules for learners under 18 and for Google sign-in data, is explained in our Privacy Policy (https://monyetlaproject.co.za/privacy-policy.php), which forms part of these Terms. By using the Service you confirm you have read it. Our Information Officer can be contacted at monyetlabursaryproject@gmail.com.

14. Availability, warranties and liability

14.1 We aim to keep the Service available but cannot guarantee that it will be uninterrupted, error-free or free of harmful components. We may suspend it for maintenance or security reasons.

14.2 To the maximum extent permitted by law, and without limiting your rights under the CPA (including sections 48 to 51 and 61), Monyetla is not liable for indirect or consequential loss, loss caused by events beyond our reasonable control (for example internet, power or bank outages), or loss caused by your breach of these Terms. Nothing in these Terms excludes liability for gross negligence, intentional misconduct or anything that cannot lawfully be excluded.

14.3 Where we are liable to you, our liability is limited to the fees you actually paid for the relevant registration year, to the extent allowed by law.

15. Termination

You may stop using the Service at any time and ask us to delete your account (subject to record-keeping duties in our Privacy Policy). Monyetla may suspend or end access for the reasons in section 11, if the Service is discontinued, or if the law requires.

16. Changes to these Terms

We may update these Terms from time to time. The effective date above shows the latest version. Changes do not affect fees you have already paid for the current year. Material changes will be posted on the website and, where required, notified to you. Continued use of the Service after the change means you accept the updated Terms.

17. Complaints and dispute resolution

17.1 Please first contact us at monyetlabursaryproject@gmail.com or 084 999 1592 so we can try to resolve the problem.

17.2 If we cannot resolve it, you may refer a consumer complaint to the National Consumer Commission (https://www.thencc.org.za) or any consumer court or ombud with jurisdiction, and a complaint about personal information to the Information Regulator (see our Privacy Policy).

18. General

18.1 These Terms are governed by the laws of the Republic of South Africa. Subject to your rights under the CPA, the courts of South Africa, including the Free State Division of the High Court, Bloemfontein, have jurisdiction.

18.2 If any provision is found invalid or unenforceable, the rest of these Terms remains in force.

18.3 These Terms, together with the Privacy Policy and the registration form, are the whole agreement between you and Monyetla about the Service. Our failure to enforce a right is not a waiver of it.

18.4 You may not transfer your rights under these Terms to anyone else. Monyetla may transfer its rights and duties to a successor non-profit organisation that continues the programme.

18.5 Notices to us must be sent to the address or email in section 1; we may send notices to the email address or cellphone number in your account.

19. Contact

MONYETLA BURSARY PROJECT NPC
26 Naval Road, Navalsig, Bloemfontein, 9301, South Africa
Email: monyetlabursaryproject@gmail.com
Telephone: 084 999 1592
Website: https://monyetlaproject.co.za